There was a great article in the New York Times a couple of days back on Tony Hsieh, the CEO of Zappos.com, the online shoe retailer that grew to success under a business model of providing free shipping and free returns to its customers. Hsieh sold Zappos.com to Amazon in 2009 for $1 billion, a tidy sum that he added to whatever stash he had left over from his first enterprise, LinkExchange, which he sold to Microsoft for $265 million when he was the tender age of 24. Champ.
Head over to nytimes.com to check out the story; it's definitely worth a read. Or, if you prefer, you can go right to the source; Hsieh wrote a book called Delivering Happiness: A Path to Profits, Passion and Purpose that spent almost six months on the NYT bestsellers list last year. Get it here.
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